Support
We’re here at the water’s edge.
Need a hand with Amber, your account, or playing koi? Most answers are below — if you’re still stuck, get in touch.
Message us
Send a note straight to the pond keeper. Sign in first and we can reply to you here — or leave your email below.
Frequently asked questions
What is koi?
koi is a social casino — a calm place to play casino-style games purely for fun. You play with Amber, a virtual currency. There’s no real-money gambling, no prizes, and no cash-out.
What is Amber?
Amber is koi’s one virtual currency. It’s used to play the games and has no real-world value. You get Amber free through your welcome gift and the daily free claim, or you can buy more whenever you like.
Can I cash out or win real money or prizes?
No. Amber can’t be cashed out, redeemed, withdrawn, or exchanged for money, prizes, or anything of real-world value. koi is purely for entertainment.
Is koi free to play?
Yes. You start with a welcome gift of Amber and can claim more free Amber every day. Buying Amber is completely optional — it just lets you keep playing longer.
Are Amber purchases refundable?
Purchases of Amber are final and non-refundable except where required by law. You’re buying a virtual entertainment product that has no cash value and is never redeemable for money.
Is koi gambling?
No. koi is a social casino for entertainment. Amber has no cash value and nothing you do pays out real money, so it isn’t real-money gambling.
Who can play?
You must be 18+ (or older where your area requires) and in an eligible location. koi is void where prohibited.
I didn’t get my confirmation email / need account help.
Check your spam folder first. If you’re still stuck — confirmation, password, or closing your account — email us from your account address and we’ll help.
Looking for the rules? Read our Terms of Service.